Privacy Policy

How we protect you

We've made a commitment to keep your online data as safe as possible. The safeguards we’ve put in place to protect the security, privacy and integrity of your information include:

•          Secure firewalls to help prevent unauthorized access to our internal systems.

•          Data encryption to help ensure that your information can only be read and displayed by our secured online and mobile environment.

Your security responsibilities

You play a vital role in protecting your security when using VieFUND mobile service on a mobile device or tablet. While we implement safeguards to protect the security, privacy and integrity of your information, there are important safeguards that you should take to help protect your information and prevent loss:

•          Ensure your browser and operating system are up to date. Software updates often contain fixes to make software more secure.

•          Never provide personal information while using public WiFi as the WiFi connection may not be secure.

•          Use Anti-Virus and Anti-Malware programs to help protect your mobile device or tablet.

•          Only install software from reputable companies and only install mobile applications from your mobile device's or tablet’s app store.

This is important: We are not responsible for losses resulting from your failure to meet your security responsibilities. For example, where you:

•          voluntarily disclose your user name or password.

•          carelessly or improperly handle, store or disclose your user name or password.

•          voluntarily allow another person to use your mobile device or tablet.

•          loss, theft, misuse or compromise of your user name, password, mobile device or tablet.

Our use of Cookies

Cookies are snippets of data stored by a web browser (e.g. Internet Explorer, Safari or Firefox). Your internet browsing activity can be collected and used to personalize your online experience when you search for information. Through the use of cookies and other technologies, VIEFUND can enhance your experience with personalized content and offers that may be relevant to you. This technology also enables VIEFUND's third-party advertising partners to assist us in presenting ads specific to your interests across the internet.

We may use cookies for purposes such as:

•          to learn:

•          which pages you visit and how you interact with our websites; and

•          which websites, advertisements, and keywords used for searches brought you to our websites;

•          to remember your language preference and automatically input your Access Card number or Connect ID if you choose this option on our login screen;

•          to assist us in authenticating you and your computer, administer our secure websites and for fraud prevention or investigation purposes;

•          to reduce the likelihood that any online offer that you have already responded to is not presented again;

•          to personalize your experience, including:

•          for the purposes of delivering offers, advertisements and page content tailored to products and services that may be of interest to you based on your browsing of our VIEFUND. See the “Managing Your Cookies” section below for information about how to opt-out;

•          if you successfully login, we may personalize your experience based on your customer relationship with us. For example, we may display information and offers about products and services that we feel may be relevant to you based on which products and services you hold with us. This personalization may occur even after you have logged out. See the “Managing Your Cookies” section below for information about how to opt-out;

•          to contact you occasionally either by telephone, text messaging, or other electronic means and automatic dialing-announcing device, at the numbers you have provided us, or by fax, mail, email, or ATM, and other methods; or all of these methods, with marketing offers that may be of interest to you based on the content you browse on our websites. If you prefer, you may choose not to have us contact you with marketing offers or personalized advertisements based on your online behaviour through one of the methods outlined in this paragraph by contacting the branch or office where your account is held or by calling us;

•          to tailor our online advertising that may be delivered to you via third parties (see the “Our Advertising” section below for more information);

•          to assist us with application support issues and to aid in fraud investigations; and

•          to determine how many people visit our websites and which sections of the websites are visited most frequently. This helps us to understand what type of information is most useful to our website visitors so that we can improve our websites and make it easier for our website visitors to access information.